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-- Registration Problems (http://forums.ukcdogs.com/showthread.php?threadid=928556325)

Registration Problems

As much as I hate it, I feel like I’m just done with registering dogs in UKC. They have major issues and do absolutely nothing to correct the problems they have. On top of that , they just lie about what they done or are doing. I mail hunt reports, they never lose those. They never lose the TOC entry or a World Hunt entry, but them darn papers are lost more often then not.
Absolutely no other business could you still keep a job and be this incompetent.

__________________
Get deep or Get Beat!

Re: Registration Problems

quote:

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Originally posted by Sonny Phipps
[B
Absolutely no other business could you still keep a job and be this incompetent. [/B]

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If you do it online for a litter of puppy registration faster then by mail?

Paperwork

Sent a pup application out on June 15th.
My USPS Tracking says they received them on June the 18th. 3 days.
I paid the extra $30 for RUSH service, to have them done quicker.
Supposed to be processed within 5 business days.
I received them Saturday July the 13th.
18 Business days.
13 Business days if you give them 5 days off during the week of the 4th of July.
Oh well.. Just glad it wasn’t 5 months like my last experience.

Weatherman is probably as bad at forecasting the weather as UKC is at getting papers processed and back to you. 😁

__________________
Bob Kwandrans Jr
Home of the Buck Creek dogs:
*GrNitech Buck Creek Country
*Buck Creek Fancy
*Phrog’s Buck Creek Cletus
*Ch Blaster's Big Roller...RIP
*Buck Creek Sugie...RIP
*GrNiteCh Buck Creek Hitler...RIP

Here is a short but expanded story. In April I sent puppy papers in for pup I have, my wife says “I got a transfer and puppy paper to” we sent them all in to UKC in same envelope. I got mine back in may, good turn around I feel. Hers still have not came back and UKC says they are now lost (they never received them). We know that isn’t true because mine were in same envelope……
With a little more digging I have a new plan. Raise any pup I want , don’t worry about all this headache and if I ever decide or need UKC papers, I can single register it by just having the parents UKC numbers. They can apologize and say nice things all they want, truth is it been going on for years now and no effort to improve the situation has been made. They are very poor at what they do !

__________________
Get deep or Get Beat!

Truth to all is other kcs and even nkc back in the day had no problem getting papers out . And the post about we keep going back is so true. There is an answer and right now the answer from ukc is we dint care people qill fuss and stil send mo ey and fuss more . Until thr money stops nothing happens. I love ukc but enough is enough customer service needs an over haul and the reg department does also. But again everyone fusses nobody stops .

Just a follow up : my wife posted her issues with this on her fb. It got a reply from UKC and customer service involved, they emailed her this morning and had some kind of a BS story , but guess what - they did have her papers and processed them and are mailing them with expedited shipping.
So here are the facts - they received them along with mine . They claimed they never received them .
I still stand by my opinion that single registration is the way I’m gonna go in future . How many times have we heard “we didn’t receive them” and they very well may them…. Then we the customer need to pay more money and spend more time to do the job they are supposed to do!

__________________
Get deep or Get Beat!

The fact that no one frim ukc has even tried to explain anything on this post is enough proof they dint care . Again just send our money they let us fuss and smile the whole time they are doing it. The word money racket is at top of list.afain I hate it is like it has become but seems covid did more than make people sick it ruined our work pride and ethic this didn't start u til then and getting worse

quote:

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Originally posted by treedog2345
The fact that no one frim ukc has even tried to explain anything on this post is enough proof they dint care . Again just send our money they let us fuss and smile the whole time they are doing it. The word money racket is at top of list.afain I hate it is like it has become but seems covid did more than make people sick it ruined our work pride and ethic this didn't start u til then and getting worse

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quote:

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Originally posted by Allen / UKC
With all due respect, you couldn't be more wrong. This is a Coonhound and coonhunting specific forum and not a platform the Registration department uses to conduct their business or resolve customer issues. They don't monitor or even "check" it. They have "CHAT" and registration@ukcdogs.com for customers to reach their staff directly.

Sadly, forums are no longer the go-to platform and have been replaced by Facebook and others. Hunting Ops still posts a few things here for the couple daily visitors but its not a good source anymore to reach the majority. Furthermore, most companies don't use a public platform to do personal business with their customers or make a customers personal business public.

Regardless, I did personally alert the manager to this complaint as well as one posted elsewhere by his spouse. As I undertand it, the manager looked into it right away and it has now been resolved.

For those who aren't aware, UKC is made up of several different departments. Those departments have their own managers and staffing who don't really cross-serve each others customers. Employees are trained for their unique department. In other words, if Registration gets a call about a coonhound event the caller is transfered to our department and vice-versa.

However, in Hunting Ops we do often try to help customers with registration issues, if we can. Why? Because we do in fact care! We understand when a customer is frustrated and realize there may be a wait time if we transfer the call, so we'll first at least try to help. I speak for Trevor and all of our staff. There's some things we have access to but that is generally very limited.

The good thing is, there are in fact good accessible options to reach someone in registration. As noted, CHAT (bottom right of your screen - open durign working hours) is one of those good sources. If you're on here, you'll be able to get on it. Maybe one of the problems is that some are simply unaware.

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__________________
Tom Wood

The chat window does not always pop up on my computer, but if I click on hunting ops or registration at the top of the page, it pops up in a few seconds. I guess Ive been lucky but Ive never had a problem getting UKC papers back unless I made a mistake. When I have made mistakes, they didnt contact me but when I went to chat, they quickly got me fixed up.

quote:

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Originally posted by Preacher Tom
Allen thanks for your response. I'm not real astute with a computer but I don't see and CHAT at the bottom right of my screen. More explaination please.

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quote:

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Originally posted by Allen / UKC
With all due respect, you couldn't be more wrong. This is a Coonhound and coonhunting specific forum and not a platform the Registration department uses to conduct their business or resolve customer issues. They don't monitor or even "check" it. They have "CHAT" and registration@ukcdogs.com for customers to reach their staff directly.

Sadly, forums are no longer the go-to platform and have been replaced by Facebook and others. Hunting Ops still posts a few things here for the couple daily visitors but its not a good source anymore to reach the majority. Furthermore, most companies don't use a public platform to do personal business with their customers or make a customers personal business public.

Regardless, I did personally alert the manager to this complaint as well as one posted elsewhere by his spouse. As I undertand it, the manager looked into it right away and it has now been resolved.

For those who aren't aware, UKC is made up of several different departments. Those departments have their own managers and staffing who don't really cross-serve each others customers. Employees are trained for their unique department. In other words, if Registration gets a call about a coonhound event the caller is transfered to our department and vice-versa.

However, in Hunting Ops we do often try to help customers with registration issues, if we can. Why? Because we do in fact care! We understand when a customer is frustrated and realize there may be a wait time if we transfer the call, so we'll first at least try to help. I speak for Trevor and all of our staff. There's some things we have access to but that is generally very limited.

The good thing is, there are in fact good accessible options to reach someone in registration. As noted, CHAT (bottom right of your screen - open durign working hours) is one of those good sources. If you're on here, you'll be able to get on it. Maybe one of the problems is that some are simply unaware.

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__________________
Get deep or Get Beat!

quote:

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Originally posted by Sonny Phipps
She is happy to have her registration issue figured out. Should I say “thank you” for someone doing the job they are paid to do? The biggest thing for me is that they said they never received them. Had mine not been in same envelope, we would have had to pay extra fees and got breeders to file for duplicates and such. Most people have trouble with UKC registration in last couple years with very little changing.
As for the social media platform , I don’t have and never have had any of it . If it’s not posted on your website or here , I don’t see it.

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I haven't had a lot of problems with papers!What pisses me off is what are world has come to emails,text messages,chat BS and press 1 for English, press six more numbers to try to talk to someone and sit on hold!Dial the number, it rings a person that speaks English picks up or answer machine,leave a message and hopefully someone will call you back shortly!

__________________
*****Kerry Huss*****1-815-414-8592 or1-815-496-2220

Just registered my litter on-line.everything was accepted i'll give updates every so often until I receive them.

A little pay back….?

Just wondering if anyone is going to start a pool to guess when papers might arrive?

I did a online chat today with ukc.they told me there currently 2 weeks out with online paperwork they figured the first part of August time will tell.

I got a message from. Ukc telling me my registration had been completed and will be mailed sometime this week.will update when I get the papers.

Mailed lost paper affidavit and transfer to UKC on July 4. Tracking said they were delivered July6. Received them August 5. Not bad!!

__________________
Tom Wood

Supposedly they were mailed on Aug 8th nothing in the mail yet.

Finally got my papers on the 23rd of August for my litter.supposedly mailed the 8th of aug.seems like a long time to get from Michigan to illinois but I've got them that's all that matters.

Registration Papers

Congratulations, I have been waiting since May 18, I called and waited a hour for someone to answer when they did they said I owed 5.00 more so I took care of that still no papers then I used there chat line was told printer was down, they would send when printer is back up two week past used chat again was told they were mailed July 23 still no papers, I used chat again and told if I did not receive by friday Aug 16 they would reissue it is now August 27 still No papers.

Chat what chat

quote:

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Originally posted by Allen / UKC
With all due respect, you couldn't be more wrong. This is a Coonhound and coonhunting specific forum and not a platform the Registration department uses to conduct their business or resolve customer issues. They don't monitor or even "check" it. They have "CHAT" and registration@ukcdogs.com for customers to reach their staff directly.

Sadly, forums are no longer the go-to platform and have been replaced by Facebook and others. Hunting Ops still posts a few things here for the couple daily visitors but its not a good source anymore to reach the majority. Furthermore, most companies don't use a public platform to do personal business with their customers or make a customers personal business public.

Regardless, I did personally alert the manager to this complaint as well as one posted elsewhere by his spouse. As I undertand it, the manager looked into it right away and it has now been resolved.

For those who aren't aware, UKC is made up of several different departments. Those departments have their own managers and staffing who don't really cross-serve each others customers. Employees are trained for their unique department. In other words, if Registration gets a call about a coonhound event the caller is transfered to our department and vice-versa.

However, in Hunting Ops we do often try to help customers with registration issues, if we can. Why? Because we do in fact care! We understand when a customer is frustrated and realize there may be a wait time if we transfer the call, so we'll first at least try to help. I speak for Trevor and all of our staff. There's some things we have access to but that is generally very limited.

The good thing is, there are in fact good accessible options to reach someone in registration. As noted, CHAT (bottom right of your screen - open durign working hours) is one of those good sources. If you're on here, you'll be able to get on it. Maybe one of the problems is that some are simply unaware.

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__________________
Ridgerunner1988